service@lakeshoreliterary.com
+1 800 507 5651

Policies

The Fine Print

Your use of the Lakeshore Literary Logistics website and the services herein are governed by the policies on this page. If you have a contractual agreement with us, the terms of your contract supersede the policies listed below if the terms conflict.

Site Terms and Conditions of Use

By visiting this site, you consent to the policies on this page. You further agree to abide by the Conditions of Use. In particular, you agree:

  1. To make use of site services as provided by the policy and in a manner consistent with the laws of the United States and the State of Michigan.
  2. To avoid hacking, penetrating, probing, or otherwise seeking access not granted to you in the normal course of business.
  3. To comport yourself in a manner appropriate for a public online community platform, including refraining from threats of violence, intimidating, bullying, harassment, trolling, or other activities that tend to disrupt good-faith conversation.
  4. To respect that Lakeshore Literary Logistics and its authorized designates may moderate relevant site comments in any manner it sees fit, subject to our sole discretion.

 

Privacy Policy

Lakeshore Literary Logistics LLC is a for-profit domestic limited-liability company formed in February 2019 in Kent County, Michigan, USA. Our website address is: https://www.lakeshoreliterary.com. Our mailing address is 3167 Kalamazoo Ave SE, Suite 203, Grand Rapids MI 49508. Our phone number is +1 616 201 2203.

Data Collection

We collect, in the normal course of business, some information about you. This policy governs what we collect, what we do with what we collect, and what your rights are to the information you’ve provided to us.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you elect to use our online Contact Form, the information from your submission will be maintained on our site for a reasonable period of time.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These options are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We may use Google Analytics or analytics plug-ins to WordPress to track high-level site performance and usage trends. No personally identifiable data is associated with these reports.

Likewise, we may rely on WordPress-based or server-based analytics tools for the purpose of monitoring site health and traffic patterns. These records generally expire between one and 90 days and do not contain personally identifiable information.

Who we share your data with

We do not share, rent or otherwise make your information available to any external party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our site remains fully GDPR compliant.

Where we send your data

Visitor comments and account-registration metadata may be checked through an automated spam-detection service, at our option.

Your contact information

Personal contact information you may voluntarily provide to us in the routine course of doing business will be retained in a manner consistent with the original business need.

Additional information

How we protect your data

With ninjas. Plus, routine log monitoring, appropriate firewalls, and routine OS- and application-level patching.

What data breach procedures we have in place

If we detect a breach, we will notify you within 72 hours.

What third parties we receive data from

We do not purchase, rent or otherwise obtain information about you from any other party. Information about you may be supplied for legitimate business purposes — for example, Patreon may transmit your contact and pledge information to us as a routine business record.

What automated decision making and/or profiling we do with user data

None.

Industry regulatory disclosure requirements

This site complies with GDPR.

 

Return & Cancellation Policy

Retail consumers who shop our website may not return products. We may, at our sole discretion, grant exceptions to this policy in any manner we see fit.

Wholesale consumers may return undamaged purchases while that item remains in our catalog. We will provide a minimum of 90 days notice when an item is due for removal from our catalog.

 

Shipping Policy

Lakeshore Literary Logistics reserves sole discretion to deliver shipments to customers in the most efficient manner. In most cases, we will use Media Mail through the United States Postal Service. In some cases, we may use expedited services. In other cases, we may elect to deliver packages directly to wholesale clients at no additional charge.

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